FAQ

FT-Y9 is designed for deep and focused illumination, making it ideal for lash extensions and skincare. FT-Y16 features a 360° rotatable lamp head, suitable for tattoo work, makeup, and multi-angle lighting.

FOSOTO lamps use CRI 97+ professional LEDs, IEEE 1789 flicker-free certification, patented designs, and a safe 15V SELV power adapter—making them ideal for beauty, clinical, and photography environments.

Yes. All major models include an adjustable phone holder for live streaming, tutorials, or capturing client photos.

Our products are certified with CE, FCC, RoHS, UL, UKCA, PSE, SAA, BS, CB, KCC, and IEEE flicker-free standards.

We use high-quality materials and safety standards while keeping the price competitive. Discounts are available for bulk orders and OEM orders.

You can order directly from our website or contact us for bulk pricing or custom invoices. We accept PayPal, bank transfer, Alibaba transactions, and more.

Yes, we offer custom logo printing with a minimum order quantity of just 1 piece. OEM orders start from 100 pieces. Please send your logo in JPG, PNG, AI, or PDF format.

Yes. We ship globally via DHL, FedEx, and UPS. Delivery typically takes 5–12 business days depending on your location.

We offer express (DHL/FedEx/UPS), air freight, and sea freight shipping. FBA prep services are also available for Amazon sellers.

15V SELV power supplies meet stricter international safety standards, reduce electric shock risk, and are safer for beauty, medical, and close-contact environments compared to higher-voltage adapters.

Our lamp head uses a reinforced collagen rotation shaft tested for 10,000+ rotations without loosening— perfect for salons and clinics with heavy daily use.

FOSOTO LED lights last over 50,000 hours, equivalent to more than 10 years of use in a professional studio.

Yes. They are certified under IEEE 1789 for flicker-free operation, making them eye-safe and suitable for long-term use or photography.

All products include a 1-year warranty with full support for repairs, replacements, and spare parts.

You can contact us via email or WhatsApp. Our support team will help you with returns, warranty claims, or replacement parts.

Payment may fail due to insufficient balance, incorrect card details, expired card, failed bank verification, or unstable network. Please verify your information and try again.

We support credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and more. All available options will appear at checkout.

This usually indicates a bank security block. Please: 1) Contact your bank, 2) Ensure card info is correct, 3) Try another card or payment method.

Simply return to your checkout page and reattempt payment. If the issue continues, contact customer service.

Please check your spam folder or verify that the email entered during checkout was correct. Contact us if you still haven't received it.

This may be a temporary authorization hold. Contact customer service with your transaction ID and we will verify it for you.

You will need a valid card number, expiration date, CVV code, cardholder name, and billing address.

Yes. All transactions are encrypted with SSL and processed through trusted global payment gateways.

You can reach us via email, WhatsApp, or through the contact form on our website. Our team will assist you promptly.

At the moment, we only accept one card per transaction. For split payments, please contact our support team.