Warranty Policy

Warranty Disclaimer

All FOSOTO products come with a 1-year warranty (2 years for orders on the FOSOTO official website) from the purchase date. This warranty covers product defects, offering a replacement of the defective product or component.

Return Policy

  • Buyers are responsible for return shipping costs.
  • FOSOTO covers the cost of shipping the replacement item back to the buyer.
  • Refunds, if applicable, are for the item cost only, excluding handling or shipping fees.
  • Before dispatching a replacement or issuing a refund, FOSOTO must receive the returned item in the agreed condition, with photo or video evidence of the defect.

Claim Requirements

  • Provide your order number and a photo/video for a claim.
  • For Amazon orders, include the seller’s name or a screenshot.
  • Claims for missing products must be made within 45 days of purchase.
  • Missing parts must be reported within 2 days of receipt.

FAQs

What types of professionals use FOSOTO lighting products?

FOSOTO lights are specially designed for beauty and professional creatives—such as lash artists, tattooists, beauticians, nail technicians, skincare specialists, vloggers, and photographers—meeting diverse needs in salons, studios, and live-stream setups.

What makes the Half Moon Lamp different and more versatile?


Our Half Moon Lamps feature innovative multi-angle designs: lamp heads can rotate 360°, swing 0–180°, and fold flat on walls or stands. This flexibility supports lash extension, makeup application, content creation, and clinical treatments—all without shadows or glare.

Do FOSOTO products have safety certifications?


Yes—FOSOTO lights meet comprehensive global safety standards including CE, FCC, RoHS, LVD, UKCA, PSE, UL, SAA, BS, CB, KCC, and adhere to IEEE 1789 flicker-free standards. Many models also pass TÜV tests and hold design patents in Europe, the UK, and the USA.

What is the difference between FOSOTO FT-Y9 and fosoto FT-Y16

FOSOTO FT-Y9: This model is designed for downward-only lighting, making it ideal for precision work like lash extensions, facials, or skincare. It provides soft, shadow-free light from above, which is essential for close-up beauty tasks.

FOSOTO FT-Y16: In contrast, the FT-Y16 offers multi-angle flexibility, with a 360° rotatable lamp head that allows front, side, and overhead lighting. This makes it perfect for tattoo artists, makeup artists, photographers, and other professionals who need dynamic lighting directions for different creative or treatment angles.

Can I customize branding or bulk-order FOSOTO lights?


Absolutely! FOSOTO provides OEM/ODM services—custom logos on lamps, packaging, and accessories. We support bulk orders with MOQ as low as 1, and have ready solutions for Amazon FBA and international distribution.

Can I customize my logo on the lamp?

Yes! We support custom logo printing starting from just 1 piece.

  • Printing Method: High-quality silk screen printing
  • MOQ: 1 unit only
  • How to order: Simply contact our customer service and send your logo image. We'll handle the rest.


Fast, easy, and tailored to your brand.

Can't find what you're looking for?

Send us an email to shellin@fosoto.com and someone from our Customer Support team will get back to you as soon as possible. Be sure to include your email and order number.

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