FAQ

Frequently Asked Questions

What is the difference between FOSOTO FT-Y9 and FT-Y16?

FT-Y9 is designed for downward-only lighting—perfect for lash extensions and skincare. FT-Y16 features a 360° rotatable lamp head, suitable for tattooing, makeup, and multi-angle lighting.

What makes the FOSOTO Half Moon Lamp different from other floor lamps?

FOSOTO lamps feature CRI 97+ professional LEDs, IEEE 1789 flicker-free certification, patented design, and safe 15V SELV power adapters—ideal for beauty, clinical, and photography use.

Is a phone holder included?

Yes, a detachable phone holder is included with all major models for live streaming, tutorials, or client photos.

What certifications do you have?

Our products are certified with CE, FCC, RoHS, UL, UKCA, PSE, SAA, BS, CB, KCC, and IEEE Flicker-Free standards.

How about the price? Can you make it cheaper?

We offer competitive pricing based on high-spec materials and safety standards. Discounts available for bulk or OEM orders.

How can I place an order?

You can order directly via our website or contact us for bulk pricing and customized invoices. We accept PayPal, bank transfer, Alibaba, and more.

Can I customize my logo? What is the MOQ?

Yes, we offer custom logo printing from 1 unit. For OEM, MOQ is 100 units. Send us your logo in JPG, PNG, AI, or PDF.

Do you ship globally? How long is delivery time?

Yes. We ship worldwide via DHL, FedEx, UPS. Delivery usually takes 5–12 business days depending on your location.

What shipping methods do you offer?

We offer express (DHL/FedEx/UPS), air freight, and sea shipping. FBA prep service available for Amazon sellers.

Why 15V SELV adapter – how is it safer than 36V?

Our 15V SELV power adapter is fully isolated and certified, preventing electric leakage. Safer for beauty professionals and clients.

How durable and stable are your rotating lamp heads?

Our lamp heads use reinforced rotating shafts tested for 10,000+ rotations without loosening. Perfect for salons and clinics.

How long do your lamps last?

FOSOTO LED lamps last over 50,000 hours—equal to 10+ years of use in beauty studios or clinics.

Are your lamps flicker-free and eyesafe?

Yes, they pass IEEE 1789 flicker-free tests. Safe for eyes and perfect for camera work or long-term use.

What is your warranty policy?

We offer a 1-year warranty for all products, with full support for repairs, replacements, and spare parts.

How do I get support or return a product?

Contact our support team via email or WhatsApp. We will help you with returns, warranty claims, or replacement parts.

FAQs

What types of professionals use FOSOTO lighting products?

FOSOTO lights are specially designed for beauty and professional creatives—such as lash artists, tattooists, beauticians, nail technicians, skincare specialists, vloggers, and photographers—meeting diverse needs in salons, studios, and live-stream setups.

What makes the Half Moon Lamp different and more versatile?


Our Half Moon Lamps feature innovative multi-angle designs: lamp heads can rotate 360°, swing 0–180°, and fold flat on walls or stands. This flexibility supports lash extension, makeup application, content creation, and clinical treatments—all without shadows or glare.

Do FOSOTO products have safety certifications?


Yes—FOSOTO lights meet comprehensive global safety standards including CE, FCC, RoHS, LVD, UKCA, PSE, UL, SAA, BS, CB, KCC, and adhere to IEEE 1789 flicker-free standards. Many models also pass TÜV tests and hold design patents in Europe, the UK, and the USA.

What is the difference between FOSOTO FT-Y9 and fosoto FT-Y16

FOSOTO FT-Y9: This model is designed for downward-only lighting, making it ideal for precision work like lash extensions, facials, or skincare. It provides soft, shadow-free light from above, which is essential for close-up beauty tasks.

FOSOTO FT-Y16: In contrast, the FT-Y16 offers multi-angle flexibility, with a 360° rotatable lamp head that allows front, side, and overhead lighting. This makes it perfect for tattoo artists, makeup artists, photographers, and other professionals who need dynamic lighting directions for different creative or treatment angles.

Can I customize branding or bulk-order FOSOTO lights?


Absolutely! FOSOTO provides OEM/ODM services—custom logos on lamps, packaging, and accessories. We support bulk orders with MOQ as low as 1, and have ready solutions for Amazon FBA and international distribution.

Can I customize my logo on the lamp?

Yes! We support custom logo printing starting from just 1 piece.

  • Printing Method: High-quality silk screen printing
  • MOQ: 1 unit only
  • How to order: Simply contact our customer service and send your logo image. We'll handle the rest.


Fast, easy, and tailored to your brand.

Can't find what you're looking for?

Send us an email to shellin@fosoto.com and someone from our Customer Support team will get back to you as soon as possible. Be sure to include your email and order number.

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