Política de garantía

Descargo de responsabilidad de garantía

Todos los productos FOSOTO cuentan con una garantía de 1 año (2 años para pedidos en el sitio web oficial de FOSOTO) a partir de la fecha de compra. Esta garantía cubre los defectos del producto y ofrece la sustitución del producto o componente defectuoso.

Política de devoluciones

  • Los compradores son responsables de los costos de envío de devolución.
  • FOSOTO cubre el costo de envío del artículo de reemplazo al comprador.
  • Los reembolsos, si corresponden, son solo por el costo del artículo, excluyendo los costos de manipulación o envío.
  • Antes de enviar un reemplazo o emitir un reembolso, FOSOTO debe recibir el artículo devuelto en las condiciones acordadas, con evidencia fotográfica o en video del defecto.

Requisitos de reclamación

  • Proporcione su número de pedido y una foto/video para realizar un reclamo.
  • Para pedidos de Amazon, incluya el nombre del vendedor o una captura de pantalla.
  • Los reclamos por productos faltantes deben realizarse dentro de los 45 días posteriores a la compra.
  • Las piezas faltantes deben notificarse dentro de los 2 días siguientes a su recepción.

FAQs

What types of professionals use FOSOTO lighting products?

FOSOTO lights are specially designed for beauty and professional creatives—such as lash artists, tattooists, beauticians, nail technicians, skincare specialists, vloggers, and photographers—meeting diverse needs in salons, studios, and live-stream setups.

What makes the Half Moon Lamp different and more versatile?


Our Half Moon Lamps feature innovative multi-angle designs: lamp heads can rotate 360°, swing 0–180°, and fold flat on walls or stands. This flexibility supports lash extension, makeup application, content creation, and clinical treatments—all without shadows or glare.

Do FOSOTO products have safety certifications?


Yes—FOSOTO lights meet comprehensive global safety standards including CE, FCC, RoHS, LVD, UKCA, PSE, UL, SAA, BS, CB, KCC, and adhere to IEEE 1789 flicker-free standards. Many models also pass TÜV tests and hold design patents in Europe, the UK, and the USA.

What is the difference between FOSOTO FT-Y9 and fosoto FT-Y16

FOSOTO FT-Y9: This model is designed for downward-only lighting, making it ideal for precision work like lash extensions, facials, or skincare. It provides soft, shadow-free light from above, which is essential for close-up beauty tasks.

FOSOTO FT-Y16: In contrast, the FT-Y16 offers multi-angle flexibility, with a 360° rotatable lamp head that allows front, side, and overhead lighting. This makes it perfect for tattoo artists, makeup artists, photographers, and other professionals who need dynamic lighting directions for different creative or treatment angles.

Can I customize branding or bulk-order FOSOTO lights?


Absolutely! FOSOTO provides OEM/ODM services—custom logos on lamps, packaging, and accessories. We support bulk orders with MOQ as low as 1, and have ready solutions for Amazon FBA and international distribution.

Can I customize my logo on the lamp?

Yes! We support custom logo printing starting from just 1 piece.

  • Printing Method: High-quality silk screen printing
  • MOQ: 1 unit only
  • How to order: Simply contact our customer service and send your logo image. We'll handle the rest.


Fast, easy, and tailored to your brand.

Can't find what you're looking for?

Send us an email to shellin@fosoto.com and someone from our Customer Support team will get back to you as soon as possible. Be sure to include your email and order number.

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